Do Coach SA's do this to you too?

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Kiari

Kiari

O.G.
Feb 1, 2006
1,443
2
#1
every time I walk into a Coach store with a coach bag every SA tells me they love it and begs to wait on me. Do they work for commission? I had to place an 200$ order today and other SA's were yelling across the store " do they have that in stock" yada yada....

If they do work on commission I have my own SA who I will shop from, but I assumed they didn't.
 
#3
I'm not sure if they are commissioned but this happens to me all the time too. They do that in a non-intimidating way but I don't liked to be followed around. :suspiciou It also depends on the store too, some of them just leaves me alone but are generally very nice when I do need assistance.
 
#4
We wemt into one today, and you know the store is small and we got asked for help from 5 different SA's.

A bit of a funny, I ordered 2 ID Lanyards, one for myself and one for DB. And also a daisy charm....total 172$

When we walked out DB was like did she say 172$!!!!! he he I said no honey, 72$ white lies are good sometimes... At least he will be stylin at work with his Coach ID Lanyard,
 
#5
I think they do work on commission. When I was shopping there after-thanksgiving (WORSE shopping day ever!) the cashier was saying something along the lines of "oh yea I dont mind working here all day, I get the credit!"
 
#7
I always get the best service in the coach store by my house. I think they just teach there people about customer service. anyway it helps if there on comm. to be nice to people
 
#8
I've heard that competition in Coach stores is pretty fierce, and you're encouraged to sell beyond that sales target.

I personally don't really like the Coach stores all that much, since I can't stand the whole following around. And a SA was rude to me for no good reason, so that's it for buying stuff at the actual store.
 
#9
i've gotten the impression that they're not commissioned in the classic sense of the word, but they get commission for certain things. when i got my mini skinny (the last thing i bought at coach), i was also thinking of getting a cosmetic pouch to carry my little stuff around in my school tote, but i said i'd come back for it if i wanted it and she said "well, if you're thinking about getting it...why don't you get it now so i can have credit for a two-item sale?" needless to say, i didn't get it, i didn't go back and get it, and i haven't bought anything since. an SA's sales record is not a good reason for me to spend money on ANYTHING.
 
#10
I'm not sure if they are commissioned but i walked into to store once and was looking at their wristlets (just browsing causally) and like 3 sales ppl came up to me at different times within like 5 minutes asking if i wanted to see anything or wanted help. sometimes it just gets frustrating!
 
#11
They are very clingy. In every Coach store I have ever been to. It gets a bit annoying.

But I came up with a solution: put on my iPod and turn up the volume.
 
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Reactions: Shelby33
#12
Raspberry said:
Maybe they have sales targets to meet, taht aren't commissioned. Just so they look good for their performance reviews?
Click to expand...

i can't remember if they are commissioned but i do know that every store has a daly $ amount they have to make which is devided by the # of sa's they have that day. the sa's get performance evaluations on %$ of sales as well as multiples. for some stores this may determine if the sa stays aboard or must leave the company.

when i find a heplful, honest sa at a store, i usually try to only deal with that sa on future purchases. i also do write a nice letter to the company if the service was exceptional.;)
 
#13
No they don not work on commission. I have always found them helpful and more than pleasant. Its too bad that all of our shopping experiences can't what we think they should be!
 
#14
Coach SA's have to sell a certain amount of bags day, or they get a warning. If they get enough of warnings, they will get fired. That's what some girl I know, who works there told me! :smile: They're just doing their job!
 
#15
I like the outlets, there's always people so I don't get hounded. The Coach stores I always go to has lots of people so no one follows me around or anything.
 
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