I've been getting the run-around for over 2 days now on the phone with LV. I've been trying to get a new bag exchanged for another (upgrade).
I've called 3 LV boutiques in my city trying to get a certain bag transferred to the boutique of my choice. I was told they were working on it and will call me. Then when I called the flagship boutique asking if they had sent stock to the other location yet, I was told the boutique of my choice had yet to initiate the request. What?!
Then my dh calls and tries to find out the status of the transfer from the (choice) boutique. It seems it's not being done, allegedly every phone call for each of the boutiques we've called, allegedly gets transferred to the main Vuitton line. This was what was told to my dh on the phone by the person on the other end of the line (who said they were a west coast call line).
Is this seriously true? So I have been calling what is basically a "hotline". How is this even possible? Why am I not getting a response either from the individual boutiques?
It has gotten my dh and myself so stressed; he spent a great deal of money (to us anyway) and I would like to seek a resolution. But the post-sales treatment seems at best non-committal; If nothing happens by next week, I will just get my money refunded back by returning the item before the end of the 2 week period.
I've called 3 LV boutiques in my city trying to get a certain bag transferred to the boutique of my choice. I was told they were working on it and will call me. Then when I called the flagship boutique asking if they had sent stock to the other location yet, I was told the boutique of my choice had yet to initiate the request. What?!
Then my dh calls and tries to find out the status of the transfer from the (choice) boutique. It seems it's not being done, allegedly every phone call for each of the boutiques we've called, allegedly gets transferred to the main Vuitton line. This was what was told to my dh on the phone by the person on the other end of the line (who said they were a west coast call line).
Is this seriously true? So I have been calling what is basically a "hotline". How is this even possible? Why am I not getting a response either from the individual boutiques?
It has gotten my dh and myself so stressed; he spent a great deal of money (to us anyway) and I would like to seek a resolution. But the post-sales treatment seems at best non-committal; If nothing happens by next week, I will just get my money refunded back by returning the item before the end of the 2 week period.
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