So last June I bought some Chanel earrings in LA and a couple months ago the crystals started falling off. Since theres a Chanel boutique in Nordstrom, I took them back today to see what they could do about it. They told me they could send them off for repair.. But can you believe they're actually going to charge me? I'm really dissapointed that a company and brand like Chanel who are known for their quality jewelry and handbags would not stand buy their product. Of course I didn't say anything because I'm not going to ***** out someone in customer service but it still pisses me off that it wasn't even my fault and they still have the nerve to charge me for some stupid swarovski crystals. And did I mention the stamps of authenticity fell off too? Grrrrr.... Am I right to feel upset? I think they should just give me a new pair.