Well, every good bag lover has a horror story, My time has come. Heres mine. I will never, ever buy from Saks.com ever again. I am utterly disgusted and disappointed, They have zero quality control. ZERO. The only way I will ever buy anything from them, especially a bag is to go to the store in person, demand a new or never touched bag, inspect it fully, then pay for it and walk out with it in hand. Im still even contemplating that and thinking of just switching over to Neiman Marcus altogether. Heres what happened: on tues, the 9th I went online to Saks.com cause i wanted another spy bag. I went on and saw a blue spy that had not been up before. I got so excited thinking oooh, maybe its blueberry. I called Saks, because I know sometime the dept. websites dont give the exact color name..like natural for honey or in this case it said dark blue I thought maybe for blueberry. (when I ordered my stam it said grey and it was mouse, one place said mousse). So I called, asked them if this was brand new, the color blueberry, 2007, etc., they said yes it was, just came in. im like cool. I go back on, I buy it. Card processes, they ship it out the next day, record time. I get it yesterday. Early morning by fedex. Im all excited I see its a rectangular box ok, ine maybe they didnt stuff it all up but hey, its saks! They know what they are doing. I open it up its all wrapped in the saks logo tissue papers, beautiful silver sticker, nice bill in neat envelope, all good. I see some blue sticking out from a corner of the tissue paper and im like .ok..no dustbag, this cant be good. I open it all up and yep no dustbag. But, there it was . i got a Spy alright I got a dirty, disgusting, used, old - looked years old, ragged, smelly, handles unraveling, white paint-stained, worn & tattered, leather faded, leather chipped, black marks embedded on the bag, hardware broken and UNSNAPABLE, hindges off and missing, seams TORN, leather SLASHED, beaten up, misshapen, metal scratched, spy compartment broken, spy tube BENT, eaten leather PETROL Spy Bag. Also, NO authenticity cards nor papers to boot. Or a dustbag as i said too. I was..seething. the only thing on it correctly was the $2000+ price tag that they so quickly charged me for, THAT they did correctly, that they know how to alllways do right. I called almost all of saks, the card dept, management - you name it. Told them my story finally spoke to a lovely woman apologizing up and down, telling me that this isnt the 1st time this has happened, credited my card $50 for the sheer inconvenience of the situation, told me fedex could come get it and ship it back tomorrow..i said no im going to long island today and returning this right away, I want my credit and I want this out of my house. She agreed it would be safest to do so, I went today..they were expecting me, took it back stright away and everything was fine. Now im curious if after it processes back and gets sent back if they plaster this monstrosity back up online for someone else to buy. I hope to god they dont. I wouldnt wish this crap on my worst enemy. Just beware with them and these website purchases, they obviously treat expensive items and your money with no respect. My friend had this happen but we thought it was a one time fluke and thought o this wont happen again its once, we understand it was..a marc Jacobs Hudson - it came dirty, leather looked worn and the handles were practically dead, discolored, misshapen and looks like 10 dogs used them as a chew toy. Couple this bag with my spy horror and the saks employee telling me this is a common occurance with internet orders AND instore people calling to get a bag sent to you if they dont have it in stock (I guess they do it one in the same process) its just literally unacceptable. Thanks for listening.