Ok so as some of you know,, I'm planning on returning my weekend tote for the multifunction tote. I called Prov Coach today and asked them if they had it in stock. "Yes we have 2" the girl replies. (Yay!) I ask her to hold one for me and she takes my information and I hang up HAPPY!! A few hours later, she calls me back and says that one is the display (which they don't sell) and the other one is now on hold for someone else -- apparently it was already on hold and she didn't know it. I'm like, well when was it put on hold -- thinking if she doesn't pick it up within 48 hours, I'll get it. The SA says the woman called THIS MORNING.. Gaaa!!! I was going to call this morning but got busy with work and didn't call until this afternoon. Just my luck ush: I just wish she had CHECKED when I was on the phone with her -- !!