I'm really not one to complain but I'm kind of disappointed in the quality of my pomp. I was very excited to get this because I love the bag but the first one I got the wrist strap broke so I had to send it in for a replacement. No big deal...it happens. But now the zipper pull has fallen off. It seems that where the pull and the zipper are connected is not closed. Again it seems like not a big deal but if I'm paying $100+ for a bag I expect not to have to worry about issues like this. I really don't want to keep sending it in for a replacement. I have now canceled my pilot orders because of these issues. I do love the bags but can't stomach paying for something that is going to continue to break.