I went to pick up my shoes that I had ordered two weeks ago and there were pen marks all over the suede O_O.
That's crazy! I don't think I would even want them to be sent to a cobbler for them to be salvaged. Maybe if I'm paying a used price...
Since you already paid how long do u get to return them ? I thought it was a 14 day return policy ?
I wouldn't buy them. I'd demand a new pair. Don't pay for them !!! Lol. You shop at the Montreal store right? Who is your SA? I use Catharine and she's great. Marianna is the operations manager and she is so helpful too !!