I recently purchased my Mahina from Yoogi's but the item was not as described. It had a pen mark at the back and scuffs and scratches that weren't mentioned in the description. In the past, Yoogi's would happily issue a 10% discount. This time, they refused and they're asking me to return the item. I do not want to return it, of course as I'm already in love with it. It's just disappointing that they don't care about their customer's satisfaction as much as they did in the past. I've purchases multiple times from them and you'd think they would try to keep my business, right? Apparently not. This will be my last Yoogi's purchase. To those contemplating purchasing from Yoogi's, just make sure you inspect your item because they list "like new" on a "gently used" item. it's misleading.