Disappointed with eLuxury customer service..finally got my order today & it was wrong

[jenlynn]

I ordered the Carnet de Bal in black and was so excited b/c I used the GOLD promotion for guaranteed arrival by December 23rd. Well it didn't get here by 23rd b/c FedEx messed up so I finally got it today. When I opened the box, no address book was included. I called eLux and they was arguing with me saying it didn't come with one...I finally called LV and that lady called eLux and told them what's up! But now I have to wait for them to ship me a new one after I mail mine back. So sad...I was really looking forward to getting this!

 

[PurseNut911]

That's too bad you didn't get what you were expecting!!!!! And then you have to wait longer to get the new one! I hope everything works out and that you'll be happy when you receive it!

 

[evilsuimai]

aww. i'm sorry about your experience! what a bummer..pls don't let that ruin your love for LV...

 

[karman]

I didn't know that the address book came with the Carnet de Bal; I always thought you had to buy it separately.

 

[jenlynn]

I didn't know that the address book came with the Carnet de Bal; I always thought you had to buy it separately.

Yeah, I think it's just about the only thing from LV that does come with an insert

 

[Everlong]

Yeah, I think it's just about the only thing from LV that does come with an insert

wow! i didn't know that. the carnet de bal is so cute! congrats!

 

[karman]

It's adorable piece, agreed, but I can't justify spending $210 on something that I'll never use~!

 

[Classic Chic]

i get mix feeling of e lux rep, Lorriane is my favorite one b/c she phone me the second Azur speedy is on Elux site, but others have poor LV knowledge.

 

[alvie223]

that's really annoying and makes their cs look like absolute crap i would file a complaint

 

[SWlife]

I've been fortunate with them so far, knock on wood.

 

[ILOVEPURSES]

sorry to here that elux messed up. I hope everything works out okay!

 

[juicy couture jen]

I'm sorry you had to argue with them!! But Steve is the best, he also gave me a call when the Azur 25 was available with free ship, and I ordered from some other lady and she gave me free shipping! I also hear good things of Doug too!

 

[Nola]

Oh no, sorry about this.

 

[linds0262]

I also had a horrible mix up. I ordered the LV glitter keychain in GOLD twice and they sent me silver TWICE! I could not believe it. It was supposed to be here in time for Xmas and I called livid. They gave me a $25 gift certificate. I am calling when I re order for the gold and they better give me free shipping too.

Good for you though for having LV call her!

 

[theglamorous]

I am sorry this about that.