Disappointed with eLuxury customer service..finally got my order today & it was wrong

jenlynn

Member
Oct 23, 2006
59
0
I ordered the Carnet de Bal in black and was so excited b/c I used the GOLD promotion for guaranteed arrival by December 23rd. Well it didn't get here by 23rd b/c FedEx messed up so I finally got it today. When I opened the box, no address book was included. I called eLux and they was arguing with me saying it didn't come with one...I finally called LV and that lady called eLux and told them what's up! But now I have to wait for them to ship me a new one after I mail mine back. So sad...I was really looking forward to getting this!:sad:
 
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Sep 24, 2006
8,382
8
The Golden State
That's too bad you didn't get what you were expecting!!!!! And then you have to wait longer to get the new one! I hope everything works out and that you'll be happy when you receive it!
 

evilsuimai

Member
Sep 2, 2006
512
0
aww. i'm sorry about your experience! what a bummer..pls don't let that ruin your love for LV...
 

karman

Crazy Cat Lady
O.G.
Aug 19, 2006
17,450
7,472
Canada
I didn't know that the address book came with the Carnet de Bal; I always thought you had to buy it separately.
 

karman

Crazy Cat Lady
O.G.
Aug 19, 2006
17,450
7,472
Canada
It's adorable piece, agreed, but I can't justify spending $210 on something that I'll never use~!
 

alvie223

Member
Apr 24, 2006
3,131
1
that's really annoying and makes their cs look like absolute crap i would file a complaint
 
May 21, 2006
7,320
22
USA
I'm sorry you had to argue with them!! But Steve is the best, he also gave me a call when the Azur 25 was available with free ship, and I ordered from some other lady and she gave me free shipping! I also hear good things of Doug too! :biggrin:
 

linds0262

O.G.
Feb 8, 2006
254
0
35
I also had a horrible mix up. I ordered the LV glitter keychain in GOLD twice and they sent me silver TWICE! I could not believe it. It was supposed to be here in time for Xmas and I called livid. They gave me a $25 gift certificate. I am calling when I re order for the gold and they better give me free shipping too.

Good for you though for having LV call her!