I recently ordered some things from Saks Off 5th online. My order consisted of 6 items. One of the items, a sweater, has a dime size hole around where someone’s belly button would be. One of the items I ordered I didn’t get, they shipped me an incorrect item. A third item, another sweater, is also damaged.
So I called them to try to get exchanges for the wrong and defective items and they will not do anything about it. They gave me a smartpost label, which takes 3 to 5 weeks, usually about 4, for shipping from my state. And told me I could rebuy the items at the same price while I wait over a month for a refund. Seriously?
If anyone has had a different experience over a similar issue, please let me know how you were able to resolve it. Thank you.
So I called them to try to get exchanges for the wrong and defective items and they will not do anything about it. They gave me a smartpost label, which takes 3 to 5 weeks, usually about 4, for shipping from my state. And told me I could rebuy the items at the same price while I wait over a month for a refund. Seriously?
If anyone has had a different experience over a similar issue, please let me know how you were able to resolve it. Thank you.