I had to share my frustration with you guys. My stepdaughter lives in another country and was turning 16 in March. So for her gift we decided to get her the mono accessories pochette. I knew she would love it and was so excited to get it for her. I didn't want to send it in the mail so we told her her Sweet Sixteen gift would be a month late and we'd give it to her when she came to visit us in April. Of course she was thrilled, and she took it everywhere on her 2 week visit. My mother got her a gorgeous Juicy charm to go with her new bag. The kid was in seventh heaven. I taught her how to care for the vachetta strap and explained how she'd have this bag forever, it's a classic, blah blah blah. It was too cute how every day she came home and put her bag away in its dustbag, and then in the LV box. Well....the day before she was flying back to Europe, we looked and the thread at the end of the strap was so loose the leather was about to separate. My husband wanted to Crazy Glue it closed and I said absolutely not, we have to return it and mail her a new one. So I'm now in the position of having to mail this bag, spend the money on Global Express, and she had to go home without her new LV after sending all her friends pix of it from her cellphone. I cannot tell you how sad this made me - her first luxury bag and the whole experience ended up being such a letdown. :cry: Thanks for letting me vent.