I am heartbroken. My new J'adior Ultra Black has started chipping on the hardware the D-ring is understandable but the chipping on the chain some how really bothers me
I read somewhere in a forum about someone who painted the hardware with matte black paint and I don't know if I should do that or not because I don't live close to a Dior boutique so I can't easily get an SA to take a look at it
What do you guys think?
You can use matte black acrylic paint but be sure to use a primer first (ask a sales associate at an arts store). Be sure to get a nice fine brush so that you can finish it professionally.
If you can get it to Dior, then don't paint it yet. They will not help you with your product once it has been altered. Dior may be able to replace the hardware and/or offer a replacement product depending on their assessment.
Ultra black hardware chipping is not a quality issue. It is the nature of metal. The surface of metal gets scratched over time. When the metal hardware is silver- or gold-coloured, then the scratches are harder to see because there is less contrast between the scratch and the rest of the metal colour. But when the metal is covered with a black finish, any scratching can reveal the metal beneath, which often sharply contrasts in colour (as the metal is silver and reflective versus the black finish being dark and matte).
Every brand with all-black hardware will have the same problem over time.
Luxury watch brands make all-black watches out of ceramic or diamond-like carbon (DLC) coating so that the black colour doesn't scratch like that, but these are still susceptible to chipping if there is heavy impact on the watch. We don't often find DLC finishes on handbag hardware, and ceramic needs to have a certain thickness to maintain enough strength to serve as hardware (making the hardware chunkier I suppose), because it is brittle and can crack if too much force is applied to it (especially if it is very thin).