Hi all,
When I visited the Dior store to look at a new bag, I mentioned wanting to repair my lady Dior to an SA, he said that I should bring it in before the two year mark, so it's still under warranty, which I did.
When I brought it in, nothing was mentioned of a potential cost.
After a few weeks I receive a message that the atelier has estimated my repairs at such and such sum.
Obviously confused I contact the SA, who tells me that the atelier can decide this, which was not mentioned to me at all.
After speaking to another SA on the phone, they all told me the same thing.
I voiced that I'm not happy with this dishonest communication and now I'm wondering whether this is normal? Any insights/ experiences are appreciated.
Thanks in advance
When I visited the Dior store to look at a new bag, I mentioned wanting to repair my lady Dior to an SA, he said that I should bring it in before the two year mark, so it's still under warranty, which I did.
When I brought it in, nothing was mentioned of a potential cost.
After a few weeks I receive a message that the atelier has estimated my repairs at such and such sum.
Obviously confused I contact the SA, who tells me that the atelier can decide this, which was not mentioned to me at all.
After speaking to another SA on the phone, they all told me the same thing.
I voiced that I'm not happy with this dishonest communication and now I'm wondering whether this is normal? Any insights/ experiences are appreciated.
Thanks in advance