I purchased a micro Lady Dior bag online just before Christmas. The bag arrived without a strap. I turned the entire package inside out and flattened all the packing tissues to look. I contacted Dior and was told they would launch an investigation that would take 2 weeks.
I waited - and long story short, a very rude customer service manager - Allison - contacted me on 6 January, and told me their warehouse video shows the strap was packed in with the bag, so my only recourse is to send the bag without the strap back for “repairs” and PAY for a a replacement strap… or live without the strap because their video shows it’s been packed.
It’s a thin, short narrow strap for the micro bag - WHY should I even think of trying to get a strap from them?? I am infuriated that they insinuated that I’m lying. Yet they won’t accept a return now and I’ve patiently waited for the results of the investigation until that rude call today.
What can I do? I can’t really dispute with the credit card because I have the bag(still with all the tags and packaging as new)…just that it is missing a strap.
I couldn’t get even use the bag all this time - to keep the tags intact as I was so sure rhe warehouse video would show that the strap wasn’t packed in. Stupid of me to wait.
I waited - and long story short, a very rude customer service manager - Allison - contacted me on 6 January, and told me their warehouse video shows the strap was packed in with the bag, so my only recourse is to send the bag without the strap back for “repairs” and PAY for a a replacement strap… or live without the strap because their video shows it’s been packed.
It’s a thin, short narrow strap for the micro bag - WHY should I even think of trying to get a strap from them?? I am infuriated that they insinuated that I’m lying. Yet they won’t accept a return now and I’ve patiently waited for the results of the investigation until that rude call today.
What can I do? I can’t really dispute with the credit card because I have the bag(still with all the tags and packaging as new)…just that it is missing a strap.
I couldn’t get even use the bag all this time - to keep the tags intact as I was so sure rhe warehouse video would show that the strap wasn’t packed in. Stupid of me to wait.