Hi everyone - I am hoping for some advice on how to proceed with my situation.
Over a month ago, I visited the VCA boutique at Americana Manhasset to request extending and thinning the posts of my sweet Alhambra earstuds. None of the SAs at the boutique were able to tell me the price of the alteration/repair so I let them take my piece for a price inquiry. They told me that I would be contacted with the price before proceeding with the repair. When I initially called 2 weeks in, the SA told me that she would look into it if I hadn't heard back in 3 weeks. Since over 3 weeks had passed with no updates, I called the boutique early last week and one of the SAs told me that it would be $205 for the repair, and that they could either extend or thin the posts, but not both. This conflicts with the information I heard from the 5th Ave boutique because while waiting for an update from Americana Manhasset, I did contact them and they told me that both requests were possible in one repair for $180.
I requested that my earstuds just be returned to me without any alterations because I would rather visit the 5th Ave boutique and have the posts be both thinned and extended at once. The SA on the line told me that it would be at the boutique within a week and now that a week and a half has passed, I have yet to hear from them. I have called them today for an update and they tell me that if I was told it would be here in a week, it'll be here soon..
At this point, I don't want to call continuously for an update and just want my earstuds back. I usually visit the boutique at Americana Manhasset out of convenience because it is closer but this has left a bad taste since I have to reach out constantly. I am a bit confused on how there is conflicting information on the price of repairs - does it differ by boutique?
Over a month ago, I visited the VCA boutique at Americana Manhasset to request extending and thinning the posts of my sweet Alhambra earstuds. None of the SAs at the boutique were able to tell me the price of the alteration/repair so I let them take my piece for a price inquiry. They told me that I would be contacted with the price before proceeding with the repair. When I initially called 2 weeks in, the SA told me that she would look into it if I hadn't heard back in 3 weeks. Since over 3 weeks had passed with no updates, I called the boutique early last week and one of the SAs told me that it would be $205 for the repair, and that they could either extend or thin the posts, but not both. This conflicts with the information I heard from the 5th Ave boutique because while waiting for an update from Americana Manhasset, I did contact them and they told me that both requests were possible in one repair for $180.
I requested that my earstuds just be returned to me without any alterations because I would rather visit the 5th Ave boutique and have the posts be both thinned and extended at once. The SA on the line told me that it would be at the boutique within a week and now that a week and a half has passed, I have yet to hear from them. I have called them today for an update and they tell me that if I was told it would be here in a week, it'll be here soon..
At this point, I don't want to call continuously for an update and just want my earstuds back. I usually visit the boutique at Americana Manhasset out of convenience because it is closer but this has left a bad taste since I have to reach out constantly. I am a bit confused on how there is conflicting information on the price of repairs - does it differ by boutique?
