I stopped in a Coach boutique on the other side of town today, and realized 2 things....
1. I should stick to my normal store
2. I think I am something of a Coach xman, or xwoman...or something because I keep on picking up "Coach facts" and I sound like xman when I blurt them out!
Here's my story.....
I walked into Coach carrying my red leather Gallery tote purchased during September PCE. The younger SA working today says "ooh, how do you like your tote?" I told her that I love it and she proceeds to tell me that they are selling out fast, it's a hot style, etc. etc., and I am lucky that I was able to get one. She asked me when I got it, and I told her "in early September." She said to me, "oh really, I thought it just came out." Huh?
So then I told her that I've been going a little crazy lately, and that I just got my new Peony Tote. She looks at me kind of funny, and says, "oh, they are not new, they are from last year." And I looked at her like this
and said, "you're kidding me? I was certain that they've only been out for a month or so." And she told me no, that maybe someone bought it for me and put it aside or something, because they've been out of stock for at least a year. Again, What???? So then I told her that my SA at the store I normally shop out was able to get it for me when there were only a few left, but that I love it and I hope to get the matching wallet next month, if it's still around. She then tells the older SA (there were only two of them working) to see if she can find it for me on Coach.com. I told her that it wasn't on Coach.com, but I had seen it on the Coach Japan website. And of course, you guessed it, her response was . She asked me how I found a Coach Japan website and I told her that you can google it and then look at the pictures, though you can't really understand the text. I then told her that the website sometimes has items on it that we don't have yet, such as when the Bleecker came out. Anyway, they both were looking at me in disbelief. So, I left without any purchases, and pretty much vowed never to stray from my regular store, and my regular SA Allyson!
When I was driving home, I was thinking about how I might have been insulted that she thought my bag was "so last year! if I cared about that stuff. Of course, I am still carrying some 10 year old Coach, so I obviously don't care!
Now, this past weekend, I was in my regular store, and the girls circled around me to see my new Peony tote, and told me that the patent wristlet would go great with it, and they all wanted to see my bag and read the inscription inside. I feel so much more at home there! It's the second time that they've ordered something for me and told me to come back in so that they can see it in person, and then they all get as excited as I did when I first got it.
It's amazing how the friendliness and product knowledge varies from store to store!
1. I should stick to my normal store
2. I think I am something of a Coach xman, or xwoman...or something because I keep on picking up "Coach facts" and I sound like xman when I blurt them out!
Here's my story.....
I walked into Coach carrying my red leather Gallery tote purchased during September PCE. The younger SA working today says "ooh, how do you like your tote?" I told her that I love it and she proceeds to tell me that they are selling out fast, it's a hot style, etc. etc., and I am lucky that I was able to get one. She asked me when I got it, and I told her "in early September." She said to me, "oh really, I thought it just came out." Huh?
So then I told her that I've been going a little crazy lately, and that I just got my new Peony Tote. She looks at me kind of funny, and says, "oh, they are not new, they are from last year." And I looked at her like this
and said, "you're kidding me? I was certain that they've only been out for a month or so." And she told me no, that maybe someone bought it for me and put it aside or something, because they've been out of stock for at least a year. Again, What???? So then I told her that my SA at the store I normally shop out was able to get it for me when there were only a few left, but that I love it and I hope to get the matching wallet next month, if it's still around. She then tells the older SA (there were only two of them working) to see if she can find it for me on Coach.com. I told her that it wasn't on Coach.com, but I had seen it on the Coach Japan website. And of course, you guessed it, her response was . She asked me how I found a Coach Japan website and I told her that you can google it and then look at the pictures, though you can't really understand the text. I then told her that the website sometimes has items on it that we don't have yet, such as when the Bleecker came out. Anyway, they both were looking at me in disbelief. So, I left without any purchases, and pretty much vowed never to stray from my regular store, and my regular SA Allyson! When I was driving home, I was thinking about how I might have been insulted that she thought my bag was "so last year! if I cared about that stuff. Of course, I am still carrying some 10 year old Coach, so I obviously don't care!
Now, this past weekend, I was in my regular store, and the girls circled around me to see my new Peony tote, and told me that the patent wristlet would go great with it, and they all wanted to see my bag and read the inscription inside. I feel so much more at home there! It's the second time that they've ordered something for me and told me to come back in so that they can see it in person, and then they all get as excited as I did when I first got it.
It's amazing how the friendliness and product knowledge varies from store to store!
That story cracked me up. At least they were nice to you and didn't shun you for wearing last year's style in their store (ha)!!
How can they hire people who don't even know about the product? This is funny. Thanks for sharing.
