difference between a "selling supervisor"and a SA

[kipp]

I just noticed that my current SA has a card that reads "selling supervisor". Other cards I've received from H staff have said "sales associate". Is there a difference? If there is, what does it mean? Thanks! And BTW, I tried a search and did not find the answer...

 

[Julide]

Good question!! I wonder too! Where is MrsS?

 

[Madam Bijoux]

My SA'S card says "watch specialist".

 

[flamingosparkle]

I think the selling supervisors are between SAs and Managers.

 

[plum blossom]

I wonder if selling supervisors are in fact managers. If the SA kipp mentioned is the SA i know, then I know for sure she handles returns at my store. The SAs need her authorization. On more than one occasion I heard them refer to her as the manager.

 

[mrssparkles]

Good question!! I wonder too! Where is MrsS?

You're calling me, Julide! No wonder I am all awake now! (it's almost 4 am over here!)

I have not heard of a "selling supervisor" before but just "supervisor". I have a lovely one at my store.

They are supposed to have the best product knowledge on skins, colours, wearability, history of hermes and of course selling techniques. They also guide the SAs so that there are no squabbles over bag allotment to clients. The one at mine is so super. She's like a little mother hen to all the SAs. I adore her alot.

The next rank up from Supervisors, is Asst Managers. Then Managers, Then Directors.

 

[LailaT]

diane's card at BH says, floor supervisor. i assumed that meant manager, unless there is a different manager, who lurks around more and is not on the floor as much???

 

[flamingosparkle]

Managing Director is the head hancho!

 

[mrssparkles]

Managing Director is the head hancho!

er ... no. There is another title up there above the MD, and I don't know what they are called. They have regional coverage. We don't get to see them much, but at big H events such as store openings.

 

[mrssparkles]

diane's card at BH says, floor supervisor. i assumed that meant manager, unless there is a different manager, who lurks around more and is not on the floor as much???

LOL! I don't think so. If she is a manager, her card will just say so.

 

[kipp]

Thanks so much everyone!!

 

[dari]

is the managing director the manager of just one store, or all of the stores in the same area?

 

[Julide]

You're calling me, Julide! No wonder I am all awake now! (it's almost 4 am over here!)

I have not heard of a "selling supervisor" before but just "supervisor". I have a lovely one at my store.

They are supposed to have the best product knowledge on skins, colours, wearability, history of hermes and of course selling techniques. They also guide the SAs so that there are no squabbles over bag allotment to clients. The one at mine is so super. She's like a little mother hen to all the SAs. I adore her alot.

The next rank up from Supervisors, is Asst Managers. Then Managers, Then Directors.

Sorry MrsS... but I knew that you would know! Thank you!

 

[LailaT]

LOL! I don't think so. If she is a manager, her card will just say so.

"my bad." i get it now. thanks mrs. s.

 

[shopaholicious]

You're calling me, Julide! No wonder I am all awake now! (it's almost 4 am over here!)

I have not heard of a "selling supervisor" before but just "supervisor". I have a lovely one at my store.

They are supposed to have the best product knowledge on skins, colours, wearability, history of hermes and of course selling techniques. They also guide the SAs so that there are no squabbles over bag allotment to clients. The one at mine is so super. She's like a little mother hen to all the SAs. I adore her alot.

The next rank up from Supervisors, is Asst Managers. Then Managers, Then Directors.

Yes the one I met indeed was an expert