Didn't receive a travel pouch with online order - Is that normal?

Aug 18, 2017
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45
Recently ordered a vintage alhambra MOP necklace online. I received it, and it looks perfect...but I didn't receive a travel pouch. Is that normal for online orders? Is there a way to request that one be sent? Thanks!
 

gracie05

O.G.
Jul 27, 2009
260
1,460
Just wanted to report that I placed an order through the 1-800 number and asked if they would include a travel pouch. They were more than happy to accommodate but did say that it would have to be sent separately as it comes from a different office. They did make a note on my profile to have it sent.
 

dbcelly

O.G.
Sep 30, 2009
454
344
Just wanted to report that I placed an order through the 1-800 number and asked if they would include a travel pouch. They were more than happy to accommodate but did say that it would have to be sent separately as it comes from a different office. They did make a note on my profile to have it sent.
Glad to hear they’ll send you one separately! Did you get a cleaning cloth in your online order (I think it’s just similar to cloth for glasses)?

And, are you based in the US? Debating if I should place my first order online or wait to go into boutique. Tia!
 

Comfortably Numb

the best medicine
Apr 9, 2015
277
912
Just wanted to report that I placed an order through the 1-800 number and asked if they would include a travel pouch. They were more than happy to accommodate but did say that it would have to be sent separately as it comes from a different office. They did make a note on my profile to have it sent.
You can do the same too if you did not receive the gray box. I placed an order months ago (probably along with everyone else once things shut down) and they had run out of them.
 
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gracie05

O.G.
Jul 27, 2009
260
1,460
Glad to hear they’ll send you one separately! Did you get a cleaning cloth in your online order (I think it’s just similar to cloth for glasses)?

And, are you based in the US? Debating if I should place my first order online or wait to go into boutique. Tia!
I’m US based and no cleaning cloth sent with my pendant. I will let you know if it arrives with the travel pouch next week.
 
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gracie05

O.G.
Jul 27, 2009
260
1,460
Glad to hear they’ll send you one separately! Did you get a cleaning cloth in your online order (I think it’s just similar to cloth for glasses)?

And, are you based in the US? Debating if I should place my first order online or wait to go into boutique. Tia!
Ok, travel case received. No cleaning cloth but the travel case itself is lovely! There’s an inner insert that has straps to hold the pendant down and an outer pouch to protect it
57C2F946-D9A9-4F07-90C4-2917A7FC70B8.jpeg 6A6AA890-6FCE-4314-82A1-D658FFB5B4EA.jpeg
 

dbcelly

O.G.
Sep 30, 2009
454
344
Ok, travel case received. No cleaning cloth but the travel case itself is lovely! There’s an inner insert that has straps to hold the pendant down and an outer pouch to protect it
View attachment 4822441 View attachment 4822443
I can def live without the cloth! the travel case looks functional and well made! You’ve convinced me to order online, so glad they were able to send separately Thanks!
 
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