When you call a boutique in your area. You are actually calling 1866-Vuitton. Now it makes sense why if ask for a specific SA to return you call, which they hardly ever do. It's because your message is misplaced or lost by 1866. Hope I'm not the only one not in the know. Are there others out there that knew they were not calling their neighborhood boutique? p.s. Mods, please move if this thread should be in the shopping forum. I'm sorry didn't think.