Hi everyone,
A few weeks ago I posted a link to a "cheer up bag" I purchased that I was really excited about.
Here is the original link:
http://forum.purseblog.com/handbags...se-ended-bag-blahs-67989.html?highlight=furla
Anyway, I received the bag but it doesn't look right.
First of all, it was thrown into a box, without any padding whatsoever - and without any padding inside the bag to protect the shape. When I took it out of the box, it was folded over and completely bent out of shape! The bag is supposed to be patent leather, so it simply can't hold up to being folded in half like that and as a result, it won't even stand straight! The worst thing is though - that I think it is fake. It doesn't look at all like the "polished calfskin" as described. It looks like cheap, crappy plastic/vinyl.
I don't know what to do! I have sent them 2 emails but they refuse to acknowledge them. I know they check their email because when they sent me my shipping confirmation and the link to the courier didn't work I contacted them and they wrote me back immediately! Now that I am requesting a refund they are conveniently silent. There is some weird refund policy that you have to go thru on their website which basically says you have to pay a 10% restocking fee, and pay the courier to get it back there. What's worse, is that if you use their "automatic refund process" you are agreeing to their conditions, which I absolutely don't agree to. I don't know if Mastercard will take the charge off, since I paid via Paypal and I don't know if Paypal will honour it either. This is going to be a huge hassle! I really thought it was a legit site, even posted a message on the boards here asking if anyone had any dealings with them and got some favourable responses about them. What do I do??? I'm out almost $500 which is the most I've ever spent on a purse and I am starting to freak out a little...
Can anyone offer any advice or solutions?
I'm going to try one more time, making it my third and final email but I think I also need some help constructing a response that will not be ignored this time around. :s
A few weeks ago I posted a link to a "cheer up bag" I purchased that I was really excited about.
Here is the original link:
http://forum.purseblog.com/handbags...se-ended-bag-blahs-67989.html?highlight=furla
Anyway, I received the bag but it doesn't look right.
First of all, it was thrown into a box, without any padding whatsoever - and without any padding inside the bag to protect the shape. When I took it out of the box, it was folded over and completely bent out of shape! The bag is supposed to be patent leather, so it simply can't hold up to being folded in half like that and as a result, it won't even stand straight! The worst thing is though - that I think it is fake. It doesn't look at all like the "polished calfskin" as described. It looks like cheap, crappy plastic/vinyl.
I don't know what to do! I have sent them 2 emails but they refuse to acknowledge them. I know they check their email because when they sent me my shipping confirmation and the link to the courier didn't work I contacted them and they wrote me back immediately! Now that I am requesting a refund they are conveniently silent. There is some weird refund policy that you have to go thru on their website which basically says you have to pay a 10% restocking fee, and pay the courier to get it back there. What's worse, is that if you use their "automatic refund process" you are agreeing to their conditions, which I absolutely don't agree to. I don't know if Mastercard will take the charge off, since I paid via Paypal and I don't know if Paypal will honour it either. This is going to be a huge hassle! I really thought it was a legit site, even posted a message on the boards here asking if anyone had any dealings with them and got some favourable responses about them. What do I do??? I'm out almost $500 which is the most I've ever spent on a purse and I am starting to freak out a little...
Can anyone offer any advice or solutions?
I'm going to try one more time, making it my third and final email but I think I also need some help constructing a response that will not be ignored this time around. :s