I don't post here very frequently, but I wanted to report a great customer service experience with delcina.com. I recently ordered a Lesa Wallace prosperity bag from their site. Delcina.com ships with Fedex and requires a signature for purchases over $200. Fedex claims the bag was delivered to my house on Feb. 7, and they have a signature on file for someone who supposedly signed for it. However, I never received the package, and there is no one by that name who lives with or near me. My husband and I were both at work when the package was supposedly delivered, so there shouldn't have been anyone at my house who could have signed for the package. Anyway, Fedex is claiming that the package was delivered, so I had to file a claim with them for a lost package - not sure how that will turn out. Has anyone had this problem before, or gone through the claim process? When I contacted delcina.com about my inability to resolve the problem with Fedex, they offered to rush me a replacement bag at no charge. They are also following up with Fedex themselves. I order a LOT of stuff online, most of which doesn't require a signature, so there are always packages left at my doorstep (we live in a single family home). I have never before had a problem with a package not arriving, so I have been feeling very frustrated, particularly with Fedex's inability to resolve the issue. I was pleasantly surprised by Delcina's willingness to send me a replacement, and I will surely shop there again. I just wanted to let you all know of my happy outcome and encourage you to check out their site!