Hi everyone, I would love some advice.
I recently had a 5 motif mother of pearl bracelet shipped to me from Neimans. Upon inspection, I saw a spot on the right of the motif that looked like a scratch but when I shine a light at it, the spot seems to be in the mother of pearl itself. I had to send it back because I requested 6 links off but only 4 were taken off in error.
I am unhappy about this spot but the sales associate said he cannot see it when he cleaned it, ( I tried to clean it myself as well, it did not go away). I asked him if he could request that motif be changed out but he then insists that it is a natural part of the mother of pearl and does not affect the integrity of the stone. All the other motifs were completely smooth on both sides except this. I feel that the bracelet should be smooth and spot free. Should I request another be sent to me? Please advise. Thank you!
I recently had a 5 motif mother of pearl bracelet shipped to me from Neimans. Upon inspection, I saw a spot on the right of the motif that looked like a scratch but when I shine a light at it, the spot seems to be in the mother of pearl itself. I had to send it back because I requested 6 links off but only 4 were taken off in error.
I am unhappy about this spot but the sales associate said he cannot see it when he cleaned it, ( I tried to clean it myself as well, it did not go away). I asked him if he could request that motif be changed out but he then insists that it is a natural part of the mother of pearl and does not affect the integrity of the stone. All the other motifs were completely smooth on both sides except this. I feel that the bracelet should be smooth and spot free. Should I request another be sent to me? Please advise. Thank you!
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