Okay...so now I have decided to return the Blue Jean Epsom to the store - but here is the catch. I know that they do not issue returns per se but store credit - I actually had my friend who lives in Charlotte (I only live 2 hours away) purchase the bag for me and I reimbursed her with cash. Do you think I can call and talk to an SA send the bag back myself - explain the situation - send the original receipt and do an exchange and pay for the difference myself? or do I need to send the bag back to my friend and ask her to do the exchange for me? Or do I need to come up with some sort of story that my "sister in law" got the bag for me for Xmas and I don't love it and would like to exchange for another bag...and pay the difference. I know Charlotte has been strict on non-shipping of bags - but perhaps for an exchange they will make an exception - thoughts from the wise wise??