Hello all!
People seemed to have enjoyed my experience with Tiffany repairs and customer service so I have another one for you all at David Yurman.
Tiffany repair here: https://forum.purseblog.com/threads/tiffany-bangle-repair-experience-and-price.1057303/
Earlier this year in February 2024, I had bought a David Yurman cable half eternity band.
On 08Nov2024 I noticed that one of the diamonds was gone!
It was the diamond right at the end of the row of diamonds.
Since I wear multiple rings, often right next to each other, and do all of my daily tasks with them on, in general it would not surprise me if a diamond fell out.
However, I got the ring this year. It's not even a year old!
The next day I bought it into the store to show my SA and see what could be done.
I was expecting to pay for repairs or at least the replacement of the stone itself.
My SA was so lovely and very apologetic that this happened. (Even though this was not her fault and I told her I wore rings often and often have wear and tear.)
She said: We'll take it in immediately for repairs.
I said: Great! What's the estimate? (estimate cost).
She said: It can take up to 4 -6 weeks for repairs.
And I was like, lol, no, I mean the price for the repair.
She said: Oh no! It will be free of charge!
And so, she wrote up the repair paperwork and my ring was whisked away.
I let my SA know I was in no hurry and to just let me know whenever it arrived.
On 18Nov2024 I get a call from the store that my ring was fixed and ready to be picked up!
I was quite surprised. Tbh, with the holiday season, I was expecting to get it at the end of December.
On 23Nov2024, I went in. (My SA was away on holiday). Picked up the ring and went on my way!
Needless to say, a pleasant and easy experience. Of course they cleaned it when I got it back so it was very sparkly!
I will post before and after photos when I get back home.
People seemed to have enjoyed my experience with Tiffany repairs and customer service so I have another one for you all at David Yurman.
Tiffany repair here: https://forum.purseblog.com/threads/tiffany-bangle-repair-experience-and-price.1057303/
Earlier this year in February 2024, I had bought a David Yurman cable half eternity band.
On 08Nov2024 I noticed that one of the diamonds was gone!
It was the diamond right at the end of the row of diamonds.Since I wear multiple rings, often right next to each other, and do all of my daily tasks with them on, in general it would not surprise me if a diamond fell out.
However, I got the ring this year. It's not even a year old!
The next day I bought it into the store to show my SA and see what could be done.
I was expecting to pay for repairs or at least the replacement of the stone itself.
My SA was so lovely and very apologetic that this happened. (Even though this was not her fault and I told her I wore rings often and often have wear and tear.)
She said: We'll take it in immediately for repairs.
I said: Great! What's the estimate? (estimate cost).
She said: It can take up to 4 -6 weeks for repairs.
And I was like, lol, no, I mean the price for the repair.
She said: Oh no! It will be free of charge!
And so, she wrote up the repair paperwork and my ring was whisked away.
I let my SA know I was in no hurry and to just let me know whenever it arrived.
On 18Nov2024 I get a call from the store that my ring was fixed and ready to be picked up!
I was quite surprised. Tbh, with the holiday season, I was expecting to get it at the end of December.
On 23Nov2024, I went in. (My SA was away on holiday). Picked up the ring and went on my way!
Needless to say, a pleasant and easy experience. Of course they cleaned it when I got it back so it was very sparkly!
I will post before and after photos when I get back home.
