I ordered this on impulse on Monday morning from neimanmarcus.com. During lunch, I went to NM and saw it in person. It felt too soft, and I was worried about the handles tearing. I convinced myself that it was not for me, and I am going to return it as soon as it arrived. It arrived, and it's GORGEOUS. It's different from the one in the store, not as soft, and the handles feel really sturdy. I may just be over-justifying...but it's staying (my first Chloe ).