I want the wisdom of the crowd to help make this as easy for the seller and myself as possible!
I ordered a silk scarf off of eBay from an outlet in Italy. The scarf arrived damaged. The impressions came out with a little dabbing with a damp paper towel but the mark in the black part of the silk is a scratch, which seems permanent.
So far I messaged the seller and sent photos of the damage and the packaging asking them how they want to proceed.
The seller sent the scarf using FedEx in a Tyvek envelope without any kind of support like a piece of card stock. I noticed a hole in the internal packaging in the same spot where the damage is located on the scarf. I suspect the tag made the damage during the shipping process.
The seller lists the inventory of this scarf as having both 'new with tags' and 'with defects'. The other possibility that seems more remote is that I received the wrong inventory.
I had to pay duties to import the item into Canada. Anyone have any advice on how to handle that part if I exchange or return the scarf?
I ordered a silk scarf off of eBay from an outlet in Italy. The scarf arrived damaged. The impressions came out with a little dabbing with a damp paper towel but the mark in the black part of the silk is a scratch, which seems permanent.
So far I messaged the seller and sent photos of the damage and the packaging asking them how they want to proceed.
The seller sent the scarf using FedEx in a Tyvek envelope without any kind of support like a piece of card stock. I noticed a hole in the internal packaging in the same spot where the damage is located on the scarf. I suspect the tag made the damage during the shipping process.
The seller lists the inventory of this scarf as having both 'new with tags' and 'with defects'. The other possibility that seems more remote is that I received the wrong inventory.
I had to pay duties to import the item into Canada. Anyone have any advice on how to handle that part if I exchange or return the scarf?