I bought some witch hazel from Wilkos and it opened and two-thirds of the bottle leaked inside my turquoise Mitzy (the back, front and base). It's on my French purse, ipod, iPod, car keys, liner etc The staff how were really nice helped to get as much of the witch hazel out of the bag as possible. Then they examined the bottle and saw that the seal on the bottle was not broken. The bottle seal was just defective. Wilkos told me to come back the next day with my Mitzy, iPod and to test my car keys. The once beautiful leather is getting dryer and stiffer as it dries, leaving an awful stain. My Mitzy is ruined, my iPod switches on and off and is no longer recognised by iTunes. I cannot get my only copy of my recently deceased Grandmother's voice recordings off of my iTunes. I contacted Mulberry who were really helpful. They said that there is nothing that can be done for the handbag and they are willing to send a letter stating that. They also advised me to see a leather specialist to support the fact that nothing can be done for my Mitzy. The leather specialist advised that the bag will continue to get even dryer over time. If they tried to do something with my Mitzy it would probably make it worse. When I went back to Wilkos I did not tell them any of this. I wanted to hear what he was going to say first especially since he already knew Grandmother's voice recordings were the most important issue. He also knew the value of my Mitzy, iPod etc. The assistant manager told me that he would like to give me a £20.00 goodwill gesture. I just left the store crying. I have not left the house for days knowing that I will never hear my Grandmothers voice again. Does anyone know if there is anything I can do? Any suggestions at all. I am totally mortified. I miss my Grandmother so much.