I was recently in California on vacation and decided to treat me to something nice. I knew i needed something easy to use, small/er and convenient. I been looking at a few brands...and had decided to go with LV.
I went to the Fashion Valley store in San Diego, like every other LV store their presence is felt right at the door entrance. I had browsed around hoping that something would catch my eye...and it didnt take too long before I saw the [FONT=arial,sans-serif][SIZE=-1]Poche Toilette 26...it was perfect...the second i saw it i pictured my cell, ipod, cigs...etc...and didnt even look like a man purse but a lager agenda case.
That evening i purchased the item...since it was my first time buying LV products I didnt think twice about double checking the stitching, or making sure the leather was not damaged in any way. I always had believed LV stood by its product...not to sound so negative...but for my first shopping experience this was a crummy one. The story begun when i came back to my home state and was excited & anxious to utilize my LV. I sat down and absorbed its awesomeness...started examining the leather...to my surprise...my heart had skipped a beat...when i found notches in the piping on the sides. I looked at it closer and realized this item was damaged. The LV store that i had bought the piece is 3000 mi away, and will they want to return/exchange it? Quickly I had a list of closest LV's in the radius and started calling...assuming they are strict on their policies and will want me present at the time of the process.
First I had called the NYC store...they weren't eager help me...they suggested I call the Boston store since they were closer. The Boston folk told me...option a) to send it to them for repairs...allow upto 6-8 weeks...option b return it to the main store I had purchased it..seriously?joking right? So much for luxury experience. I called the store in San Diego...to my surprise they actually seemed to care...the original SA was very prompt and curious with the matter. The item was exchanged...i had sent the 1st one in...and 2 weeks later...................whola...my LV was here!!! They even left a message apologizing for the inconvenience blah blah so on & so on. So the new piece should have been new right? not damaged...well so here I am looking at it...and I see the exact same issue (different pochette)...I couldn't believe it. I hopped online did a little research (thats how i found this site)...also found out why the piping & edges of LV bags might crack/rip...the reasons ranged from climate change to use. When i had bought the 1st pochette it had stayed in its original box & with me the whole time I didn't really see how i could have damaged it. After getting in contact with the SA i had wrote a letter stating when i bought it, how i had ensured it safety especially since i had to hop on a few different planes...etc...also took pictures orig. reciept and sent it back even in the original bag. (Suggested returning process) I was even within the 14 day/2week policy. Now I had to return the second one...i thought that i was going to get stuck with it and in 1-3 years it would be "Pochette NoMore"...luckily I must have done something right...because "once more it will be replaced it...for the final time" that is quoting their leather specialist...who also 'schooled' me on LV saying that the leather & the piping are naturally going to have cracks in it from the leather being bent. I understood that...but cracks & ripes to the point that I can see inside of the leather grain? and the corners are already peeling? I wasn't born yesturday lady. Leather can only be stitched with certain threats, specific needle/s, the stitches them self are usually 4 pr cm, 5mm away from the corners/edges in order to prevent the threat to rip the leather. Anywho...didnt say that smiply because she had control over my LV. I felt as though i was pushing my luck or being picky, however after finding similar experiences by other customers...i knew i wasn't in the wrong. Her reply was "we had 4 of the top managers examine it, if it does not live up to your standards you may return it for a full refund". Felt as though i was being kicked out of the store. Hmm okay...at least I was able to work with them on a final exchange process.
BTW folks: Noticed a pattern? Most defective/damaged LV boutique bought pieces come from Cali(major cities). Getting back to the point...for some reason it would have made sense to examine the piece being exchanged for is in its prime condition, wrong. Currently they are shipping me my 3rd piece...usually 3rd one is the lucky one...at least i hope. Anywho whish me luck, will keep you updated...spoke to the 'leather specialist' 4/8...i hope the new piece isn't going disappointing...should arrive in the main soon...couldn't be soon enough I actually wish to use it.
1st piece: a total of 8 minor notches on the sides.
2nd piece: 2 ripped corners(bottom), creased bottom...looks as though some one had placed weight on it
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I went to the Fashion Valley store in San Diego, like every other LV store their presence is felt right at the door entrance. I had browsed around hoping that something would catch my eye...and it didnt take too long before I saw the [FONT=arial,sans-serif][SIZE=-1]Poche Toilette 26...it was perfect...the second i saw it i pictured my cell, ipod, cigs...etc...and didnt even look like a man purse but a lager agenda case.
That evening i purchased the item...since it was my first time buying LV products I didnt think twice about double checking the stitching, or making sure the leather was not damaged in any way. I always had believed LV stood by its product...not to sound so negative...but for my first shopping experience this was a crummy one. The story begun when i came back to my home state and was excited & anxious to utilize my LV. I sat down and absorbed its awesomeness...started examining the leather...to my surprise...my heart had skipped a beat...when i found notches in the piping on the sides. I looked at it closer and realized this item was damaged. The LV store that i had bought the piece is 3000 mi away, and will they want to return/exchange it? Quickly I had a list of closest LV's in the radius and started calling...assuming they are strict on their policies and will want me present at the time of the process.
First I had called the NYC store...they weren't eager help me...they suggested I call the Boston store since they were closer. The Boston folk told me...option a) to send it to them for repairs...allow upto 6-8 weeks...option b return it to the main store I had purchased it..seriously?joking right? So much for luxury experience. I called the store in San Diego...to my surprise they actually seemed to care...the original SA was very prompt and curious with the matter. The item was exchanged...i had sent the 1st one in...and 2 weeks later...................whola...my LV was here!!! They even left a message apologizing for the inconvenience blah blah so on & so on. So the new piece should have been new right? not damaged...well so here I am looking at it...and I see the exact same issue (different pochette)...I couldn't believe it. I hopped online did a little research (thats how i found this site)...also found out why the piping & edges of LV bags might crack/rip...the reasons ranged from climate change to use. When i had bought the 1st pochette it had stayed in its original box & with me the whole time I didn't really see how i could have damaged it. After getting in contact with the SA i had wrote a letter stating when i bought it, how i had ensured it safety especially since i had to hop on a few different planes...etc...also took pictures orig. reciept and sent it back even in the original bag. (Suggested returning process) I was even within the 14 day/2week policy. Now I had to return the second one...i thought that i was going to get stuck with it and in 1-3 years it would be "Pochette NoMore"...luckily I must have done something right...because "once more it will be replaced it...for the final time" that is quoting their leather specialist...who also 'schooled' me on LV saying that the leather & the piping are naturally going to have cracks in it from the leather being bent. I understood that...but cracks & ripes to the point that I can see inside of the leather grain? and the corners are already peeling? I wasn't born yesturday lady. Leather can only be stitched with certain threats, specific needle/s, the stitches them self are usually 4 pr cm, 5mm away from the corners/edges in order to prevent the threat to rip the leather. Anywho...didnt say that smiply because she had control over my LV. I felt as though i was pushing my luck or being picky, however after finding similar experiences by other customers...i knew i wasn't in the wrong. Her reply was "we had 4 of the top managers examine it, if it does not live up to your standards you may return it for a full refund". Felt as though i was being kicked out of the store. Hmm okay...at least I was able to work with them on a final exchange process.
BTW folks: Noticed a pattern? Most defective/damaged LV boutique bought pieces come from Cali(major cities). Getting back to the point...for some reason it would have made sense to examine the piece being exchanged for is in its prime condition, wrong. Currently they are shipping me my 3rd piece...usually 3rd one is the lucky one...at least i hope. Anywho whish me luck, will keep you updated...spoke to the 'leather specialist' 4/8...i hope the new piece isn't going disappointing...should arrive in the main soon...couldn't be soon enough I actually wish to use it.
1st piece: a total of 8 minor notches on the sides.
2nd piece: 2 ripped corners(bottom), creased bottom...looks as though some one had placed weight on it
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I hope it all works out!
didu call elux or lv?
