So I have had my Josephine Wallet for three days and there are two spots of chipped leather on the green button. I've barely even carried it in those three days. It arrived to me on Thursday night so I didn't carry it, didn't use it yet on Friday, took it on one errand yesterday and to the Mall this morning. I would imagine they would and should just replace it (maybe for some other model since this seems to be a problem with these), but I'm a little nervous after reading what people have said about LV customer service. I did read in a thread on these wallets that they were fixing one for someone as a one time thing, but IMO that isn't acceptable after basically 2 days. I think it should be replaced or exchanged. Before I stress myself out too much can anyone tell me what I am likely to encounter? This is my first LV experience! I bought from LV.com, but I guess I would bring it into the SF store, unless I'm told otherwise.