Not only did it take 3 weeks to ship my order - they didn't send half of it! They didn't charge me either..but...I ordered those candle gift sets they had on sale at the end of December - and they didn't even come! Also, 3 other items I ordered were not sent - (again, not charged) and my free samples were not included. What's even more...I just was put on hold for a HALF HOUR to speak to a customer service rep - I had to hang up b/c no one picked up. I'm never ordering from this company again!