Well............... Yesterday we (hub and I) decide to take back my poch. access. in Damier (navona) that arrived the day before. Neway.......I wanted to exchange it for a damier ckbk. instead. We go there and take in our return...and it's quite busy. Dh and I are standing at the service desk and we literally weren't acknowledged for almost 15 mins. During this time..other customers were just crowding ahead of us and the SAs were waiting on them. I decided to walk away and look around and let dh deal with the situation. He finally got irked and said he had been waiting awhile, etc. FINALLY.....they decided to pay attention got our return taken care of. The SA said to choose what we wanted to exchange for...took a few mins. to get someone to help me with that too!!!!!! On a good note: I had not been given the lock n' key set for my Damier Speedy that dh picked up for me Fri. (we called and they were/are supposed to be sending me out a set.) Dh told them that and they gave me a set in the store. YAY! So that was good!! Ok, back to the story... They didn't have what I wanted and called the Saks LV and they had it. So after much, much, time just to return the poch. access. We head on over to Saks. Once we got there...everything went rather smoothly. I'm just glad it's all over....WHEW.....Happy to have my damier ckbk., and lock n key set for my speedy. Was just frustrating I guess. Had to vent. Ok LOL I feel better now!