cross, sad, and generally just annoyed.

mere girl

mere girl

O.G.
Aug 12, 2008
7,238
717
#1
Just let me rant please and then I will feel better.
I love love love my new anthra RGGH City. The colour is perfect and the leather is just how I would have wished.
But look at the shoulder strap.....it has strange lines along the whole length of one side!
OK - I'm sure I can return it ...but I'm still sad. :sad:
 

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#2
See if they can just replace the strap itself. So annoying when you think of the price of these bags.
I have to say that it would bother me if it were mine and would need to change it
 
#4
^^ yes the trouble with anthra is that the colour can very so much...green/blue tones etc so a new strap may be a different shade!
I have contacted them but I will have to wait until Monday to see what they say...whether they will replace just the strap or require the bag back.
 
#5
:shocked: No wonder your annoyed - that wouldn't exactly be hard to miss. I agree that it might not be easy to match another strap with the same bag since anthras are so varied. As annoying as it is, I would personally prefer to send the whole bag back and specify what kind of leather/ undertones etc I'd want in the new one. Might seem really fussy but given that it was their mistake, I think it would be the least they could do. Hope its all resolved quickly.
 
#6
Huh, never seen anything like this before.
I hope they'll replace just the strap. Otherwise I'd be tempted to keep it still since finding a similar Anthra is not easy.
Is it on both sides of the strap or just one?
 
#7
cupcakequeen said:
:shocked: No wonder your annoyed - that wouldn't exactly be hard to miss. I agree that it might not be easy to match another strap with the same bag since anthras are so varied. As annoying as it is, I would personally prefer to send the whole bag back and specify what kind of leather/ undertones etc I'd want in the new one. Might seem really fussy but given that it was their mistake, I think it would be the least they could do. Hope its all resolved quickly.
Click to expand...
I didn't notice it to start with at all as it's on the underside of the strap...I actually thought 'amazing - a Bal bag that has no faults at all!'
I've just tried to massage it out but it's not going to work - it's really embossed in the leather.
 
#8
Livia1 said:
Huh, never seen anything like this before.
I hope they'll replace just the strap. Otherwise I'd be tempted to keep it still since finding a similar Anthra is not easy.
Is it on both sides of the strap or just one?
Click to expand...
It is really strange. It's a very uniform marking as though it was pressed hard in something as it was stitched?
The other side just has a faint single line running along it..
 
#9
mere girl said:
I didn't notice it to start with at all as it's on the underside of the strap...I actually thought 'amazing - a Bal bag that has no faults at all!'
I've just tried to massage it out but it's not going to work - it's really embossed in the leather.
Click to expand...

Oh no - I didn't mean you should have noticed it, I meant they should have inspected it thoroughly before it was put out. It looks like something has scratched along it since there's almost a ripple pattern to it. I hope they find you another one that ticks all the boxes :smile:
 
#11
mere girl said:
It is really strange. It's a very uniform marking as though it was pressed hard in something as it was stitched?
The other side just has a faint single line running along it..
Click to expand...

You know, when I looked at the pic .. I immediately thought "hmmm - that looks like the lines one would get when putting the item in the sewing machine ...", so I wonder if this occurred when they were doing the stitching?? Well, not that it matters (how) it happened .. but yes, it definitely shouldn't be there!!

Unfortunately, I agree with others though .. Anthra is so hard to "match" (I have an old Anthra where I have different tassels and while it may not bug others, it bugs me). If you can't get a replacement, can you get some $$$ back?
 
#12
CeeJay said:
You know, when I looked at the pic .. I immediately thought "hmmm - that looks like the lines one would get when putting the item in the sewing machine ...", so I wonder if this occurred when they were doing the stitching?? Well, not that it matters (how) it happened .. but yes, it definitely shouldn't be there!!

Unfortunately, I agree with others though .. Anthra is so hard to "match" (I have an old Anthra where I have different tassels and while it may not bug others, it bugs me). If you can't get a replacement, can you get some $$$ back?
Click to expand...

i don't really know what to do....I think I should replace the bag and strap and keep my fingers crossed that I get another grey/blue one which I love. The returns label on this one is addressed to Italy, so it will all take time......
 
#13
mere girl said:
i don't really know what to do....I think I should replace the bag and strap and keep my fingers crossed that I get another grey/blue one which I love. The returns label on this one is addressed to Italy, so it will all take time......
Click to expand...

OH NO!!! .. I had a nightmare returning something to Italy (as much as I love my bella Italia, I don't love their postal system). Good luck with that .. fingers/toes crossed for you!
 
#14
They look like pressure marks so maybe if you use the shoulder strap and the leather softens, the marks will come out? Still unacceptable, though. They should send you a free strap. I hope you get the bag + strap you want, even if it's not this pair.
 
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