crazy awesome outlet experience!

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arret77

arret77

Member
Nov 10, 2013
171
3
#1
I went to my local outlet today. At first I was disappointed because the deletes were only 40% off and I didn't like the few deletes that were on clearance. But they did have a perforated romy but I didn't like the color. Then the manager came up to me and said she can search the system for a different color. Then she asked if there was anything else I want her to look up. She was sooo patient and helpful! She looked up a bunch of bags. I didn't order the Romy but I did do a charge send for 3 studded cuties! They are bags that I thought missed out on! I think I'm gonna only work with her in the future. That was the best customer service I've ever had at coach! Here are some pics (not my pics) of what I ordered. I'll post some reveal pics when they get delivered next week. Waiting is gonna be so hard! :D:D:D

Studded legacy haley in black
Studded legacy universal case in black
Studded legacy onyx clutch
 

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#2
I forgot to mention the prices. The studded haley was $114.99

Universal case $19.99

Onyx studded clutch $99.99

Even with the shipping charge it came out to 70% off!!!
 
#3
Wow! :amazed: Great deals! I worked with a really great Manager at The Great Mall in Milpitas a couple of times. It's nice when you get someone who has the time and really wants to help! I went to Coach.com afterwards and sent a really nice complement about her just being awesome and very customer service oriented.
 
#6
GA Peach said:
Wow! :amazed: Great deals! I worked with a really great Manager at The Great Mall in Milpitas a couple of times. It's nice when you get someone who has the time and really wants to help! I went to Coach.com afterwards and sent a really nice complement about her just being awesome and very customer service oriented.
Click to expand...
I got her business card. I should do that. Thanks for the idea!
 
#7
Thanks for sharing your awesome experience...it would be great if all SAs provided the same experience. I think it would be a good idea, if your have time, to share your experience with Coach. My hope would be that they would begin to understand that they need to create many more positive customer services experiences rather than focusing on their crazy new policies that have adverse and impersonal impact to their customers.
 
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