Yes, they should give you a new one. When did you buy it?Will they change the bag?
They won't offer to repair on such a new bag. Just go in and tell the SA you are concerned about the handles on your new bag. He/she will take the bag to the back and return with a new one. And in the unlikely case they offer a repair first, you can always request an exchange. Don't worry, all SAs at all luxury stores deal with this stuff all the time!Have I to ask specifically for it? What if they offer to repair?
Glad it worked out. Usually they are great about that.They changed the bag. They say my bag was defective. Thank you all.
Mine did the same thing only the glazing came off the sides. I had mine for 6 months and they replace it without any problemHi! I only used this bag twice! Is it normal? What should I do?