I bought a Blush Bryn from John Lewis at a Price Match event (they matched Mulberry sale price) with slightly scratched hardwear and they sent it back to Mulberry for repair at no cost to me. It came back to JL for free collection so I was happy. They used to have 12 month guarantee though not sure if this is still the case.This isn't normal wear and tear after 6 months is it? The bag has been used less than 10 times. It's a heritiage oak bayswater.