Mansur Gavriel Cracked Glazing = Not a Defect ???? = First, Last, Only MG

D

dmmiller

O.G.
Feb 26, 2012
544
1,295
#1
I purchased my first Mansur Gavriel bucket bag this winter. It is beautiful. I have used it a handful of times. I am not hard on my bags. I noticed cracking in the glazing around the strap where it connects to the bag. I emailed customer service as was informed today that this can be expected and it is not viewed as a defect. I was advised to take it to a shoe repair place to have the edges painted. I was shocked by the email.

To add insult to injury, I tell my husband this and he says this crack here on the top of bag - something I had not noticed before.

Maybe I have been spending too much time in Louis Vuitton world where I have learned to look at glazing and have had items replaced after the glazing has cracked. I had one wallet replaced twice by LV over a year and a half period - the second time I was given store credit.

This will be only MG. Good luck to everyone with their MG's!
 
#2
oh.. I'm sorry to hear that. I haven't experienced that on my bag though. I have been using it for winter but winter here in Texas is not cold...
I am kinda surprised about the response from customer service too...
 
#3
:sad: i'm so sorry that happened...

do you have pictures?

I still have mine from 2+ years ago and its the black w/red interior..the leather is really stiff so any bends (i make) if that makes sense...shows with wrinkles.

i just ordered a tote version via nap because of the pink inside (sucker for that) and the tan cover outside...easy to match.

i find its easier to work with them then MG directly, esp given the email CS just sent you.

did you send pictures with your email? is there a number you can call, to escalate?
 
#4
I am in PA. I have not used it in really extreme temperatures. I was suprised by the response, especially since they go out of their way to describe the way veg tanned leather patinas. If I would have expected the cracked glazing would be considered their normal, I would not have made the purchase.
 
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#5
I purchased from NAP. I will try them for customer service. I did not send pictures with my email and haven't taken any yet.

I have seen a few totes in Yoogi's that had cracking but I assumed the people may have loaded the tote with heavier items given the nature of a tote bag and they looked a little worse for the wear. Mine looks almost brand new.

I will circle back with MG customer service. I was hoping that I may have some feedback here that contradicts my response from MG.

My biggest frustration is that if I am going to need to reglaze the edges on the top of the bag, I am concerned if it gets sloppy looking since I have the black with ballerina interior. If it was raw or a darker color I would not be so nervous to have the edges refinished.
 
#6
ms-whitney said:
:sad: i'm so sorry that happened...

do you have pictures?

I still have mine from 2+ years ago and its the black w/red interior..the leather is really stiff so any bends (i make) if that makes sense...shows with wrinkles.

i just ordered a tote version via nap because of the pink inside (sucker for that) and the tan cover outside...easy to match.

i find its easier to work with them then MG directly, esp given the email CS just sent you.

did you send pictures with your email? is there a number you can call, to escalate?
Click to expand...

Thank you. You gave me several great ideas to pursue. Good luck with your new tote and bucket bag!
 
#7
ImageUploadedByPurseForum1458335682.526208.jpg

This is my bag today. The exterior has held up better than I expected based on the cautions on the MG website. The interior finish is cracking as is the edging painted on my bag. I attached some photos. Please advise if this is normal.
 
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