I purchased my first Mansur Gavriel bucket bag this winter. It is beautiful. I have used it a handful of times. I am not hard on my bags. I noticed cracking in the glazing around the strap where it connects to the bag. I emailed customer service as was informed today that this can be expected and it is not viewed as a defect. I was advised to take it to a shoe repair place to have the edges painted. I was shocked by the email.
To add insult to injury, I tell my husband this and he says this crack here on the top of bag - something I had not noticed before.
Maybe I have been spending too much time in Louis Vuitton world where I have learned to look at glazing and have had items replaced after the glazing has cracked. I had one wallet replaced twice by LV over a year and a half period - the second time I was given store credit.
This will be only MG. Good luck to everyone with their MG's!
To add insult to injury, I tell my husband this and he says this crack here on the top of bag - something I had not noticed before.
Maybe I have been spending too much time in Louis Vuitton world where I have learned to look at glazing and have had items replaced after the glazing has cracked. I had one wallet replaced twice by LV over a year and a half period - the second time I was given store credit.
This will be only MG. Good luck to everyone with their MG's!