COVID Customer Service

[PhineasGage]

Is LV customer experience typically this frustrating or is it just due to COVID? I’m a new customer and wish to buy an item that is not available online but is available in the two stores closest to me (still 4 hour drive).

I thought this would be an easy transaction, I would call one of the stores, give my credit card, and get the item in a few days after shipping.

NOPE!

Instead it’s been a week of me calling the general LV customer service line (where it takes 30 min to get through each time) checking to see the status of my request to purchase a bag. I feel like I am begging someone to consider letting me spend $3k in their store.

Is this how it always is for those of us who don’t live in driving distance of a store? Or is this just due to COVID?

 

[jentilla]

It is much easier to go through an actual SA. I know you said you are 4 hrs away from a store. What is the closet store? Maybe someone here has a SA they can share a contact with you.

 

[LVlvoe_bug]

Good idea! I’m looking for either Charlotte NC or Tyson’s Corner VA

Right now, I am sure the stores are really busy and working at a limited staff so there may not be an SA available to answer the phone from customer service...under shopping there is a worldwide SA recommendation list....

 

[karman]

I may be wrong but I believe if you don’t have a purchase history at any LV, a store will not ship to you. Could depend on store but I’ve read that here multiple times.

My store required me to sign a -authorization form before they would process credit card transactions without requiring me to go in store. Now I text my CA whenever I want something ordered and he’ll process it for me and send me the receipt after.

I have rarely been successful connecting with a CA through the Customer Service line. Best way to get in touch with a store is definitely through a CA’s number directly.

 

[Annawakes]

Yes, it is generally that frustrating. It’s not covid. It’s near impossible to get a store to call you, when CS contacts the store on your behalf.

 

[PhineasGage]

Yes, it is generally that frustrating. It’s not covid. It’s near impossible to get a store to call you, when CS contacts the store on your behalf.

Thanks, this oddly makes me feel better. I thought I was doing something wrong, like I just didn’t know how to work the system. I guess no LV for me. I don’t have the patience for it

 

[PhineasGage]

I may be wrong but I believe if you don’t have a purchase history at any LV, a store will not ship to you. Could depend on store but I’ve read that here multiple times

I think that is true now based on my experience. Thanks for your insight