COVID Customer Service

PhineasGage

Member
Aug 9, 2019
22
6
Is LV customer experience typically this frustrating or is it just due to COVID? I’m a new customer and wish to buy an item that is not available online but is available in the two stores closest to me (still 4 hour drive).

I thought this would be an easy transaction, I would call one of the stores, give my credit card, and get the item in a few days after shipping.

NOPE!

Instead it’s been a week of me calling the general LV customer service line (where it takes 30 min to get through each time) checking to see the status of my request to purchase a bag. I feel like I am begging someone to consider letting me spend $3k in their store.

Is this how it always is for those of us who don’t live in driving distance of a store? Or is this just due to COVID?
 

jentilla

Member
Aug 30, 2012
136
2
Maryville, TN
It is much easier to go through an actual SA. I know you said you are 4 hrs away from a store. What is the closet store? Maybe someone here has a SA they can share a contact with you.
 
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LVlvoe_bug

Member
Jul 14, 2012
26,414
5,176
Midwest
Good idea! I’m looking for either Charlotte NC or Tyson’s Corner VA
Right now, I am sure the stores are really busy and working at a limited staff so there may not be an SA available to answer the phone from customer service...under shopping there is a worldwide SA recommendation list....
 
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karman

Crazy Cat Lady
O.G.
Aug 19, 2006
17,469
7,748
Canada
I may be wrong but I believe if you don’t have a purchase history at any LV, a store will not ship to you. Could depend on store but I’ve read that here multiple times.

My store required me to sign a -authorization form before they would process credit card transactions without requiring me to go in store. Now I text my CA whenever I want something ordered and he’ll process it for me and send me the receipt after.

I have rarely been successful connecting with a CA through the Customer Service line. Best way to get in touch with a store is definitely through a CA’s number directly.
 
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PhineasGage

Member
Aug 9, 2019
22
6
Yes, it is generally that frustrating. It’s not covid. It’s near impossible to get a store to call you, when CS contacts the store on your behalf.
Thanks, this oddly makes me feel better. I thought I was doing something wrong, like I just didn’t know how to work the system. I guess no LV for me. I don’t have the patience for it
 

PhineasGage

Member
Aug 9, 2019
22
6
I may be wrong but I believe if you don’t have a purchase history at any LV, a store will not ship to you. Could depend on store but I’ve read that here multiple times
I think that is true now based on my experience. Thanks for your insight