You should all know what I went through today when I tried to accomplish something so very simple; and let me tell, you I am not shocked by anything anymore.
I have tried for over a week to contact my SA. It has been bad timing trying to reach her by phone (never can catch her when she is there), messages don't seem to make it to her, and she is not receiving voice recorded messages. I wasn't that mad...just annoyed. So, I decided to write her a note. I figured everything is better in writing. I wanted to double check the mailing address...so I called the boutique and asked the SA that answered the phone. Of course, she did not know. (I asked if she could ask someone, but they were all busy) Believe that she didn't know? I do. She was very nice though. I asked if my SA was there and she wasn't...she offered another message for her and I declined.
Then, I decided to call corporate to verify the address because the store moved locations. I looked at the address on the website and that is what I had, but I wanted to verify. When I called corporate...get this...she wasn't sure of the address. She did not know if that was the correct one. I asked who would know...blah, blah, blah....and she said I should call the boutique and ask. I laughed to myself because that is what I did initially. I told her I had called there right before calling her and she did not know how to respond.
What kills me the most is Ms. Corporate didn't even try to assist me. Customer service should have been a piece of cake. She should have placed me on hold and called the boutique at her expense and immediately picked my call back up and given me the information. She should have never told me to call the boutique like some low budget store would have done. Maybe it is me, but if I had millions of dollars and I shopped at Hermes that is not the kind of treatment I would have wanted. (It shouldn't matter if I had millions or not...it is an upscale boutique)
Part of me feels it paints a much clearer picture of the type of people we deal with at these boutiques. I am beginning to think that they are not even trained. My recent experiences have been horrible. The products may be lovely, but much else lacks.
So, when we talk about calling corporate to complain...I am really wondering who they have sitting there handling problems.
Just another one of my lame Hermes experiences. Is this God telling me to give up on the birkin or what?
I have tried for over a week to contact my SA. It has been bad timing trying to reach her by phone (never can catch her when she is there), messages don't seem to make it to her, and she is not receiving voice recorded messages. I wasn't that mad...just annoyed. So, I decided to write her a note. I figured everything is better in writing. I wanted to double check the mailing address...so I called the boutique and asked the SA that answered the phone. Of course, she did not know. (I asked if she could ask someone, but they were all busy) Believe that she didn't know? I do. She was very nice though. I asked if my SA was there and she wasn't...she offered another message for her and I declined.
Then, I decided to call corporate to verify the address because the store moved locations. I looked at the address on the website and that is what I had, but I wanted to verify. When I called corporate...get this...she wasn't sure of the address. She did not know if that was the correct one. I asked who would know...blah, blah, blah....and she said I should call the boutique and ask. I laughed to myself because that is what I did initially. I told her I had called there right before calling her and she did not know how to respond.
What kills me the most is Ms. Corporate didn't even try to assist me. Customer service should have been a piece of cake. She should have placed me on hold and called the boutique at her expense and immediately picked my call back up and given me the information. She should have never told me to call the boutique like some low budget store would have done. Maybe it is me, but if I had millions of dollars and I shopped at Hermes that is not the kind of treatment I would have wanted. (It shouldn't matter if I had millions or not...it is an upscale boutique)
Part of me feels it paints a much clearer picture of the type of people we deal with at these boutiques. I am beginning to think that they are not even trained. My recent experiences have been horrible. The products may be lovely, but much else lacks.
So, when we talk about calling corporate to complain...I am really wondering who they have sitting there handling problems.
Just another one of my lame Hermes experiences. Is this God telling me to give up on the birkin or what?
In fact we joked on my last visit that I probably should have a JOB there! :blink: (God forbid.....I'd be living in a Box somewhere
