I'm sad to report that he little zipper pull fell off the front compartment (behind the flap pocket) of my 'new' Corcovado. I let HH CS know, and asked for a new zipper pull, so we could get it fixed here in Chicago. CS said they do not stock zipper pulls at all! Instead, they will send me an RMA to return the bag, will send me a new Corc.
Of course, this is a very nice response but I am SO BUMMED because I can't take the bag with me to Italy. I was so looking forward to carrying this super-functional bag to my conference and then afterward touring southern Italy. I have to take my LP Dylan Medium Tote instead. Sad.
Thats too bad Susan. I'm surprised they don't have any extra zipper pulls. Bummer- I need 1 for an older bag Your situation seems like a huge waste of...everything; time/materials/etc. A whole new bag for one missing zipper pull? Never mind the resources to ship the bags back & forth. At least they're not blowing you off totally though, which is a def. improvement! Have a great trip, even without the Corc