Had a Chanel Jacket on the bay, vintage...authentic..fabulous condition. The only caveat, the size tag was cut off. This piece was purchased from a reputable resale shop.
So I sell the item very reasonably as a BIN and shwoosh off it goes to Australia. Buyer receives item, leaves the jacket a positive response, I do so in kind, life is good right?
Day later buyer throws to claim's dept. that the jacket is fake, wants her money back, states that her proof source is a taylor who alters lots of Chanel jackets. She said this little number was slightly too big. As always, this kind of drama throws you off guard.
I know this thing is the real deal and I tell buyer emphatically. She just wants her money back.
I escalated the claim, sent tons of pictures. Bay tells buyer she has 5 days to document authentication with the stern warning to me, if it's fake you don't get it back, "I'll take my chances I said".
As I suspect, buyer never backs up claim after the 5 day allotment. Naturally ebay is sitting on their thumbs with their final decision, so I reached out to them.
Some random CSR says, "well we've acquitted you (I didn't know I was on trial) thus you get your jacket back, buyer gets money back and we move on". No I say that's not how it works. She keeps the jacket and I keep the money (I had a no return policy). Back and forth, back and forth, me saying the same thing, rep saying the same thing.
I never lost my cool, was uber polite the whole time finally asked to speak to a supervisor. CSR says supervisor will side with him and that my request is useless. I say I don't care, please put one on...
Bottom line, supervisor sided with me. END OF STORY!!!!!!!!
So I sell the item very reasonably as a BIN and shwoosh off it goes to Australia. Buyer receives item, leaves the jacket a positive response, I do so in kind, life is good right?
Day later buyer throws to claim's dept. that the jacket is fake, wants her money back, states that her proof source is a taylor who alters lots of Chanel jackets. She said this little number was slightly too big. As always, this kind of drama throws you off guard.
I know this thing is the real deal and I tell buyer emphatically. She just wants her money back.
I escalated the claim, sent tons of pictures. Bay tells buyer she has 5 days to document authentication with the stern warning to me, if it's fake you don't get it back, "I'll take my chances I said".
As I suspect, buyer never backs up claim after the 5 day allotment. Naturally ebay is sitting on their thumbs with their final decision, so I reached out to them.
Some random CSR says, "well we've acquitted you (I didn't know I was on trial) thus you get your jacket back, buyer gets money back and we move on". No I say that's not how it works. She keeps the jacket and I keep the money (I had a no return policy). Back and forth, back and forth, me saying the same thing, rep saying the same thing.
I never lost my cool, was uber polite the whole time finally asked to speak to a supervisor. CSR says supervisor will side with him and that my request is useless. I say I don't care, please put one on...
Bottom line, supervisor sided with me. END OF STORY!!!!!!!!