The whole CS experience always puzzles me. It’s totally archaic.
I want something, and have to call, so I call, and yay! they find it for me...They should take my money on the spot and get it to me, and that should be the end of it. Especially on limited high demand items, it’s such a hassle.
It should be like, ‘let me check your portfolio...yep you qualify, yep, we have one for you, we will charge your card on file, and it will be there tomorrow, have a great rest of your day’
You can’t get ahold of anyone at the store? and you can’t give out the number to the store so I can call myself? So you want me to wait for someone to call me, and you already know 90% of the time aren’t going to follow up...really? We absolutely have to play this game just for me to give you thousands of dollars?