I ordered a product from a company and would rather not say who yet until I get advice on what to do.
I ordered the item with all things looking normal, that is there was NO *final sale* statement anywhere on ANY of the product pages and there was no covid statement on the product page OR on the homepage.
So I received the item, it doesn't fit and I want a refund.
I went to their "return/ faq" page to see how to start it and I see a Covid statement at the top saying they aren't accepting any returns unless there are defects for an undetermined amount of time. I'm waiting on them to contact me back about if they will make an exception or not.
I'm really frustrated and I feel like that was really shady of them to not put that items are final sale except for on the returns page when people go there after the fact to see how to return.
Would you feel the way I do that it wasn't a disclaimer in bold or that it was hidden? I plan to stress that I think it's really unfair considering all shops/ major corps that don't have fitting rooms open are taking things back left and right. Had I known I would have never ordered at all but most people I don't think plan to have to return some things therefore aren't looking at that page until it doesn't work.
I ordered the item with all things looking normal, that is there was NO *final sale* statement anywhere on ANY of the product pages and there was no covid statement on the product page OR on the homepage.
So I received the item, it doesn't fit and I want a refund.
I went to their "return/ faq" page to see how to start it and I see a Covid statement at the top saying they aren't accepting any returns unless there are defects for an undetermined amount of time. I'm waiting on them to contact me back about if they will make an exception or not.
I'm really frustrated and I feel like that was really shady of them to not put that items are final sale except for on the returns page when people go there after the fact to see how to return.
Would you feel the way I do that it wasn't a disclaimer in bold or that it was hidden? I plan to stress that I think it's really unfair considering all shops/ major corps that don't have fitting rooms open are taking things back left and right. Had I known I would have never ordered at all but most people I don't think plan to have to return some things therefore aren't looking at that page until it doesn't work.