Color transfer problem and a question

Hevnly

*Coach-Aholic*
Jun 29, 2008
282
0
Michigan
Ladies- I just had my first ever issue with my coach. My geranium heritage stripe tote, the handles have orange stains where they meet the top of the bag!! Ive tried to clean them but no luck. So my question is since Im not fully satisfied with this bag now will Coach do anything for me?
 

rengb6

O.G.
Apr 14, 2008
330
136
i have that same bag and havent had any problems! but i dont want that to happen to mine. i hope there is an easy way to clean it!

---Edit

I just looked and i do have a tiny color transfer as well
 

baglady39

L E G A C Y
O.G.
Sep 15, 2007
11,944
7
I used to have that exact tote and had no problems with color transfer on the handles. I'll have to check my XL satchel, though!! I know that Coach has been replacing bags that have had this issue, but it really depends on the store and manager. At this point there's a new Heritage line so I don't know. I would definitely ask, though! Maybe they will just give you the credit for it and you can choose another bag that you like.
 

Hevnly

*Coach-Aholic*
Jun 29, 2008
282
0
Michigan
Ok Im planning on going there on friday to see the new stuff and use my PCE so I will bring this one with me and see what they will do.
 

rengb6

O.G.
Apr 14, 2008
330
136
Ok Im planning on going there on friday to see the new stuff and use my PCE so I will bring this one with me and see what they will do.

please keep us updated because if mine transfers anymore Id like to replace it as well