Hi everyone,
I purchased this quilted burgundy Chanel Coco Handle with a snakeskin handle in Fall 2018 from Bergdorf Goodman. I bought it over the phone since I live in another state. The sales associate sent me photos before I paid, and at the time, I didn’t notice anything wrong.
When the bag arrived, I didn’t inspect it closely. Life got busy, and then COVID hit. I kept reaching for my black bags and never ended up using this one. In 2021, I came across a few discussions about issues with Coco Handle bags — tilting forward, missing stitches, uneven shape, etc. That made me go check mine.
To my surprise (and dismay), all three of the Coco Handles I purchased in 2018 (from both BG and my local Chanel boutique) had flaws:
One had a missing stitch on the exotic leather handle, another had a back pocket sewn on at a crooked angle, and the worst one — the burgundy bag I’m writing about — has a very visibly crooked handle, tilted to the right.
At first, I thought it had been stored poorly. But when I checked the original photos sent to me by the sales associate, I saw that the handle was already crooked when I bought it 😞
By that point (late 2021), Chanel had already discontinued exotic leathers. The SA I used to work with no longer worked at BG, and over three years had passed — too long for any kind of return or exchange, even though the bag is completely unused, with all hardware still covered.
I put it away again, hoping I’d get over the flaw — but here we are in 2025, almost seven years later, and I still haven’t used the bag. I love the color (I don’t own any other burgundy bags), the size, and the exotic handle, but I keep picking it up and putting it right back down because of the crooked handle.
I’m wondering:
And P.S. — I’ve noticed several used Coco Handles from 2018–2020 on the resale market with similarly crooked handles. I wonder if those were sold that way from the start, or if it’s a flaw that develops with use?
Thanks so much in advance for your insights!
I purchased this quilted burgundy Chanel Coco Handle with a snakeskin handle in Fall 2018 from Bergdorf Goodman. I bought it over the phone since I live in another state. The sales associate sent me photos before I paid, and at the time, I didn’t notice anything wrong.
When the bag arrived, I didn’t inspect it closely. Life got busy, and then COVID hit. I kept reaching for my black bags and never ended up using this one. In 2021, I came across a few discussions about issues with Coco Handle bags — tilting forward, missing stitches, uneven shape, etc. That made me go check mine.
To my surprise (and dismay), all three of the Coco Handles I purchased in 2018 (from both BG and my local Chanel boutique) had flaws:
One had a missing stitch on the exotic leather handle, another had a back pocket sewn on at a crooked angle, and the worst one — the burgundy bag I’m writing about — has a very visibly crooked handle, tilted to the right.
At first, I thought it had been stored poorly. But when I checked the original photos sent to me by the sales associate, I saw that the handle was already crooked when I bought it 😞
By that point (late 2021), Chanel had already discontinued exotic leathers. The SA I used to work with no longer worked at BG, and over three years had passed — too long for any kind of return or exchange, even though the bag is completely unused, with all hardware still covered.
I put it away again, hoping I’d get over the flaw — but here we are in 2025, almost seven years later, and I still haven’t used the bag. I love the color (I don’t own any other burgundy bags), the size, and the exotic handle, but I keep picking it up and putting it right back down because of the crooked handle.
I’m wondering:
- Has anyone else had this issue?
- Has Chanel repaired something like this (even for a fee), especially now that exotic leathers are discontinued?
- Is this kind of crookedness a known manufacturing defect from that time?
And P.S. — I’ve noticed several used Coco Handles from 2018–2020 on the resale market with similarly crooked handles. I wonder if those were sold that way from the start, or if it’s a flaw that develops with use?
Thanks so much in advance for your insights!
