Hey Zayna! :welcome2: Firstly, you did great opening a new thread instead of starting a new post. Way to go girl! What is it you don't like about the bag? It looks like a great, functional every day bag. If you are not feeling the love, you are doing the smart thing by returning it! I found, for myself personally, that I will no longer buy a handbag on line either. I had a similar thing happen. I ordered a bag from Bloomies only to find that it did not appear the same IRL. It can be a real let down and you shouldn't settle at any price.
My advice to you is to check out bags in person if you can. Try them on. See how the dimensions of the bag "fit" you and if you love it, buy it! If you are not near any great stores or boutiques, research a lot of designer threads and really read the pros and cons of a bag that interests you. Best of luck and sorry the purchase did not work out for you.