I was lusting over a sabrina and have been looking for one casually on ebay. The other day I found a black one and I wanted to check out the microsoft cash back thingie. So I hit add to cart and by mistake clicked on Commit to pay!! I did not even know ebay had such a thing!! Anyway It said Congrats you bought this item!! I thought to myself that I wanted one anyway and could not go worng with a black Sabrina so i just paid.
I got the bag in the mail today and it is heavily scratched up. I mean all over the bag there are scratches and its missing one hang tag. GAH!! I mailed the seller and she said if the item is not as described I can return and will be refunded money minus shipping and restocking fee of 15% !! I paid $369 plus $15 in shipping. She will return $313 plus i have to pay for returning the bag to her!!! Is it fair to charge for restocking if the item is significantly not as decribed!!! I called coach and they said the bag cannot be treated , is this true?
I got the bag in the mail today and it is heavily scratched up. I mean all over the bag there are scratches and its missing one hang tag. GAH!! I mailed the seller and she said if the item is not as described I can return and will be refunded money minus shipping and restocking fee of 15% !! I paid $369 plus $15 in shipping. She will return $313 plus i have to pay for returning the bag to her!!! Is it fair to charge for restocking if the item is significantly not as decribed!!! I called coach and they said the bag cannot be treated , is this true?