Marcela posted the CS link
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Where do I send my return?
We will be glad to refund or exchange any new and unused merchandise. You may return your item(s) to either a
Coach Full Price Store or ship your item(s) to our Returns department.
New, unused Full Price merchandise may be exchanged or returned at any Coach Store with an original Coach receipt or mail order packing invoice.
New, unused Full Price merchandise may be returned for merchandise credit with a gift receipt.
New, unused Factory merchandise may be returned for merchandise credit only in Full Price stores with an original Coach receipt or gift receipt.
Price adjustments on previous purchases are not permitted.
Purchases made in a Coach store, on Coach.com, or over the phone may not be returned to Department Stores. For locations of our Coach Full Price stores, please
visit our online Store Locator . For items being sent to our Returns department, please be sure to ship your item by insured, traceable mail. This service is offered by UPS, USPS, and other carriers. Please include a note with your address and daytime phone number along with your instructions and a copy of your sales receipt or packing slip, and send to:
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However, I don't see an answer to the original question.
From my experience I have done several returns of full-price purchases to a factory outlet (since it is closer), but for those I have always had a receipt.
If you don't have a receipt you can return to a full-price store no problem, but I am not sure what an outlet will do. Technically they should return it at the same (full-price) amount since the tags on the purse would be a full-price tag and not a factory tag, but I am not sure.
As someone else said, I would just go and ask, it never hurts to try